August 4,2020
In light of the ongoing spread of the Coronavirus Disease 2019 (COVID-19), AXA
Hong Kong, S.A.R., China is now offering the following enhanced coverage and services to its
customers to give them a peace of mind.
New COVID-19 policy coverage and benefits, including:
Newly added benefit - Coverage of
teleconsultations[1]
For Employee
Benefits customers, they can enjoy the newly added benefit on the coverage of
teleconsultations under General Consultation and Specialist Consultation and
receive the necessary medical care while staying home.
Newly added benefit - Claims for the relevant fee of the COVID-19
admission screening test
If customers are admitted to private hospital
that requires COVID-19 admission screening test, they can submit the claim for
the relevant fee together with their in-patient hospital expenses benefits after
discharging from hospital.
Other COVID-19 related policy coverage and its extension period,
including:
Additional daily hospital cash benefit of HKD700 up to 45 days for a confirmed case of COVID-19 infection without waiting period,
from now until 30 September 2020.
For Medical insurance or Employee Benefits customers
If they are suspected of contracting, or are confirmed to have contracted
the COVID-19, they do not need to apply for pre-authorisation for hospital
admission in Hong Kong, S.A.R., China Region of China, Macau, S.A.R., China Region of China and Mainland China and can also apply for any
related claims.
If they are admitted to an isolation ward in a hospital in Hong Kong, S.A.R., China, Macau, S.A.R., China or
Mainland China due to a suspected or confirmed case of COVID-19 infection, they
are entitled to claim eligible medical expenses regardless of the type of
hospital ward.
For SmartTraveller Plus policyholders, if they decided to cancel their trip
to anywhere in the world outside Hong Kong, S.A.R., China, they
can apply for premium refund for the Single Trip SmartTraveller Plus policy
purchased.
Extension of the period of Digital Enrolment System to 30 September 2020
It covers Medical Protection, Cancer & Stroke Therapy, Long-term Care
Cover and Term Plans, Precious Mom and Child
Insurance as well as Qualifying Deferred Annuity Policies (QDAP) and the
Voluntary Health Insurance Scheme (VHIS).
Extension of the grace period of premium payment from 30 days to 90 days
from the premium due date, for policy premium due on or before 31 August 2020.
24-hour customer service hotline (852) 2894 4701 for answering customer
queries about the COVID-19
To know more about the COVID-19 policy coverage and services, please visit:
https://www.axa.com.hk/en/axa-novel-coronavirus-outbreak
The above coverage is subject to the relevant terms and conditions. Coverage
includes medical and travel insurance products purchased via HSBC and
underwritten by AXA.
[1] Coverage for teleconsultations is
subject to the terms, benefits and exclusions set out in your Group Medical
Insurance Policy and the coverage amount is up to the relevant benefit
entitlement of such policy. All doctors who provide teleconsultations must be
qualified and registered doctors at the relevant place where the
teleconsultation takes place. |
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