MSB Viet Nam announces relief measures for COVID-19 affected customers

Facing the increasingly complicated situation of the COVID-19 outbreak which has caused significant impacts on the global economy and Vietnam's itself, banks and credit institutions have together rolled out measures in a form of pragmatic solutions to promptly help customers tide over the impact of the outbreak. Solutions including giving out hand sanitizers, masks when customers transact on Internet Banking/Mobile Banking; introducing incentives for e-banking transactions to mitigate the risk of virus spreading among customers etc. Various measures have been carried out by the Vietnam Maritime Commercial Join Stock Bank (MSB Viet Nam) since February 2020.

Besides the above mentioned solutions, MSB customers will be waived 100% the 24/7 quick transferring fee and enjoy the interbank transfer limit up to 6 billion dong/day when using one of the account packages including M1, M-Money, M-Business; These packages also offer customers extra value when opening up fixed deposit accounts online. In more details, customers using the packages will not be charged card opening fee and annual fee; and can enjoy up to 50% discount when using MSB cards on MSB Joy Hub; also, interest rate of up to 0.5%/ year higher than the counter interest rate is offered to customers when opening up call deposit/term deposit account.

At the same time, when making online payments with MSB Visa Online credit cards, customers will receive super reimbursements of up to 20% and be waived all transaction fees when paying utility bills via M-Banking.

To further step up the efforts, MSB has also introduced a special mortgage loan package with super attractive interest rate of 6.59% to aid our customers. This loan package, winged by an extended tenure of 40 years can meet the needs of up to 95% of customers. Simple and fast procedure and acceptance of diverse mortgage assets such as real estate, cars, assets derived from loans/ other assets of customers or relatives make this a perfect ideal relief measure.

In addition to all the preferentiality in products & services, MSB has also implemented many health protection mechanisms for employees. Nearly 7,000 employees are equipped with antivirus cloth masks and hand sanitizer at all MSB transaction points as well as MSB head offices. Branches and offices are weekly disinfectant sprayed to ensure a virus-free workplace for employees. At the same time, to ensure business is not disrupted by the COVID-19, MSB has put in plan various contingency activities such as: work rehearsal at backup facilities, working online in emergency situations.

With all these aggressive measures inside out, MSB is confidently prepared and ready to protect the customers and work together to overcome the COVID-19 pandemic.

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