West Opens Digital Technology Center

West Pharmaceutical Services has officially opened a new Digital Technology Center (DTC) in Bengaluru, India, a regional hub of digital and technology talent. 

The state-of-the-art business space will serve as a global center of excellence for West's Digital and Transformation (D&T) team, alongside teams based in Exton, Pennsylvania, and Eschweiler, Germany. 

"Our team at West appreciates and understands the important role that technology plays in our business, and the tremendous opportunity it has to enhance the way in which we operate, both externally and internally," said Silji Abraham, chief digital and transformation officer, West. "This Digital Technology Center will allow our team to create compelling digital experiences for our global customer base across hemispheres, source talent from India's fast-growing technology industry and bring forward the latest digital advancements to create insights and value for our customers and team members—ultimately delivering better business results."

The DTC is an important part of West's ongoing efforts to enhance customer engagement through digital marketing, digital manufacturing and automations to accelerate internal and external business processes. Last year, West launched its online Knowledge Center, which provides scientific insight and detailed technical information in the form of scientific reports, bulletins, presentations and literature from our skilled team of professionals. Earlier this year, West also launched its e-commerce platform, a one-stop solution for small quantity containment and delivery products and services from West, designed to improve access to its high-quality product offerings.

The DTC spans 17,000 square feet in the heart of Bengaluru's Outer Ring Road (ORR) technology district. Bengaluru, popularly known as the Silicon Valley of India, hosts millions of engineers from across the country.

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